Terms and conditions

These terms apply when you use fishingvilla.ph, its blog, and when you order from Fishing Villa, 2nd floor, 84 Malakas St, Brgy. Pinyahan, Diliman, Quezon City 1100, Philippines ("we", "us"). By ordering or creating an account you agree to them. Our privacy policy explains how we handle your personal information.

Your account

You need an account to order. You can create one with your email address or sign in with Google or Facebook. Keep your password to yourself and give us accurate details: we use them to confirm and deliver your orders. You are responsible for orders placed with your account. We may suspend accounts used for fake orders, abuse or fraud.

Prices

Prices are in Philippine pesos and include any tax that applies. Delivery is not included: the fee depends on what you order and where it goes. If a price on the shop is clearly wrong, we will tell you before you pay and you may cancel.

How ordering works

1. You place an order. This is a request to buy; it does not yet bind either of us. You receive an email that we have it.
2. We confirm it. Our stores also sell over the counter, so we check that every item is still on the shelf and work out the delivery fee. If something has sold out we remove it or lower the quantity, and you are never charged for it. We then email you the confirmed total.
3. You pay. The sale is agreed when you pay the confirmed total by the method you chose (bank transfer, GCash or QR Ph) and upload the receipt on your order page.
4. We prepare it and email you when it ships or is ready to pick up.

We hold your items for 48 hours from when we send you the total. If payment has not arrived after 24 hours we email you a reminder; an order still unpaid after 48 hours is cancelled and the items go back on sale. Send the receipt within that time even if you paid another way, so we can match your payment.

Delivery and pickup

You can pick up at our store for free, or have your order delivered by Lalamove within Metro Manila or by courier (LBC or J&T) to the provinces. Details are on the pickup, delivery and returns page. Delivery times given by Lalamove and the couriers are estimates. We pack every parcel carefully; if a parcel arrives damaged, take photos before opening it further and contact us within 48 hours of delivery.

An order is marked completed a week after it ships. For a pickup, bring your order number and a valid ID; someone else may collect it with your permission and a copy of your ID.

Cancellations, returns and refunds

You can cancel an order at no cost until you have paid. After payment, contact us as soon as possible: we can cancel and refund in full until the order has shipped or been collected. Returns of items you have received follow our pickup, delivery and returns page. Refunds go back by bank transfer or GCash to an account in your name. Nothing in these terms takes away your rights under the Consumer Act of the Philippines (Republic Act No. 7394) for items that are defective or not as described.

Chat, comments and reviews

Be respectful in the chat and in blog comments. Do not post anything unlawful, abusive or misleading, other people's personal information, or advertising. We may remove comments and close conversations that break these rules. Comments are shown once our team has read them. Information our team gives in the chat (stock, prices, compatibility) is given in good faith and is confirmed when we confirm your order.

The blog

Blog posts are written by our team, field staff and guest writers and reflect their own experience. Fishing involves risks: use your own judgement, follow local rules and catch limits, and use safety equipment.

Content on this site

Product photos, descriptions, posts and the Fishing Villa name and logo belong to us or to the brands and writers who allow us to use them. Do not copy them for commercial use without our permission. Brand names and logos belong to their owners.

Our responsibility

We are responsible for the products we sell being as described and for taking reasonable care with your orders. Except where the law does not allow it, our total liability for an order is limited to the amount you paid for it, and we are not responsible for losses we could not reasonably foresee or that are caused by events outside our control (such as courier delays, typhoons or outages). Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms; the date at the top shows the latest version. The terms that applied when you placed an order apply to that order.

Governing law and contact

These terms are governed by the laws of the Philippines, and the courts of Quezon City have jurisdiction. Questions: [email protected] or (02) 7001 8387.